| The three P's
of time management are: |
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a) planning, preparing,
and positive thinking |
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b) planning, prioritizing,
and perfectionism reduction |
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c) prioritizing, purchasing,
and planning |
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d) planning, pontificating,
and prevention |
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| Assertiveness
is: |
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a) making sure you get
your way |
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b) acting out what you
want if you're unable to get through to others verbally |
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c) expressing your needs
and preferences verbally in a firm, but respectful way, and being open to negotiation |
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d) b and c |
|
| If a co-worker
is engaging in a behavior you find offensive or inappropriate, the assertive way to communicate
the change you'd prefer is: |
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a) indicate what specific
behavioral change you'd like and ask if they're willing to make it |
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b) ask them to please stop
behaving so thoughtlessly |
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c) threaten to call their
supervisor if they don't stop it |
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d) adopt a disapproving
facial expression when they behave that way and hope they'll figure out how you feel |
|
| If the person
isn't willing to implement the change sought,first you should: |
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a) assume the person is
just pig-headed and avoid them as much as possible |
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b) ask them if there would
be a similar change they could feel comfortable with; negotiate and try to reach a win-win
solution |
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c) report them to their
supervisor |
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d) tell others in the department
about the co-worker's uncooperative response |
